Contact PetSensAI

Trouble signing in or managing your account? Email [email protected] from the address on your account, or tell us that address if you cannot reach it. Describe what you tried, such as requesting a sign-in code, and what happened.

For billing questions, cancellation help, or refund requests, email [email protected]. You can cancel any time from your profile billing settings. Refunds are available within 7 days of a charge if no AI feature was used. Read our refund policy for the full details.

Send privacy questions and data deletion requests to [email protected]. Full account deletion is completed within 30 days of your request. Our privacy policy explains how PetSensAI handles your data and how to request deletion.

Email [email protected] with bug reports or feedback. Include your account email, the pet and scan involved, your device and browser, and a screenshot. Say what you expected to happen and what happened instead.